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PrefixBook

Marit Holloway

MH

Editor, PrefixBook

Marit writes and edits everything on PrefixBook. She started the site after a relative saved a contact with a doubled country code and spent an evening convinced the person had blocked her. Her routine is plain: find the original rule or agency page, copy the exact wording, test menu paths on a real phone, and put the date of the reread on the page. She keeps a paper list of dialing mishaps that friends send her, and it decides what gets written next.

Marit writes and edits every page on PrefixBook. Her working method is a plain one. She picks a question that real people ask when they stare at a phone screen, such as when to dial a 1 or what to do about a missed call from Jamaica, finds the original rule or agency page, and writes the answer in the order she would give it across a kitchen table: the answer first, then the reason, then what to do next. The shape of each page follows its subject: a glossary where there are terms to pin down, a checklist where there are things to check, copyable scripts where the exact words matter, and a long essay where the reasons are the point.

What she checks

Before a page goes up, Marit rereads each claim against its source and writes the date of that reread on the page. She keeps a habit of testing menu paths on a real phone, because a setting renamed in an update is the quickest way for a guide to go stale. She does not quote prices that change, and she leaves out any number she cannot trace. When a rule has exceptions she names the exception instead of smoothing it over.

How she works

She keeps a paper list of dialing mishaps that friends and relatives have sent her over the years, among them a number saved with a doubled country code and a return call to a Caribbean number that nobody had recognised. The list decides which topics get a page. She writes in short pieces, reads them aloud once, and cuts anything that sounds like a brochure. Corrections that arrive through the contact page are handled before new writing.

What she does not claim

Marit does not claim credentials in telecommunications and does not give legal advice. Her only claim is that the pages are checked and dated, and that the tool reads digits and nothing else. For rules and complaints she points you to the FTC, the FCC and the numbering plan administrator.

Articles by Marit

The list of everything she has written is below. The newest page is at the top.